how to Other Internet Connection Issues in Outlook

Other Internet Connection Issues in Outlook

• Most Internet addresses and connection settings are case sensitive.

Check for correct capitalization.

• Establish your Internet connection, and then start Outlook. If you

receive an error trying to send or receive mail, confirm all of your

Internet Mail settings with your ISP. You may have entered a domain

name server or news server address instead of the mail server.

OL2000: (IMO) Troubleshooting Outlook Configuration Problems

General Configuration Troubleshooting

When Outlook is first installed a default set of Personal Folders is created.

Most users may then add accounts. The first troubleshooting step for

configuration issues is to create a new set of personal folders and the account

with which you are having problems. When this is working, you can add

additional accounts, checking each one.

Internet Configurations

To troubleshoot Internet configurations, you must first establish that the

Internet connection is working properly by checking your Internet connection.

Checking Your Internet Connection

To make sure your Internet connection is working properly, log on to your

Internet connection and ping a known Internet Protocol (IP) address by

typing the following command at an MS-DOS prompt:

ping <IP address>

where <IP address> is the IP address of an Internet server.

If you can ping a known IP address successfully, basic TCP/IP connectivity is

functioning properly. Next, try to ping the Internet server using

Servername.com instead of the IP address. At an MS-DOS prompt type the

following command:

ping servername.com

If this works, your Domain Name Server (DNS) settings are functioning

properly.

A DNS server maintains a database for resolving host names and IP

addresses, enabling users of computers configured to query the DNS to

specify remote computers by friendly host names rather than IP addresses.

DNS domains are not the same as Microsoft Windows NT networking domains.

For example, issuing the "ping ftp.microsoft.com" command goes to the DNS

server you specified for your Internet connection, looks up the IP address for

the site, and then pings that IP address.

Setting TCP/IP as Default Protocol

After you know that your Internet connection is valid, check that TCP/IP is

set as the default protocol. To make sure that TCP/IP is your default

protocol, follow these steps:

1. On the Windows Desktop, use your right mouse button to click

Network Neighborhood and click

Properties.

Windows Millennium Edition: Right-click My Network Places, and

then click Properties.

For Windows 95/98/Millennium Edition: On the Configuration tab,

click TCP/IP, and then click Properties. On the Advanced tab, select

the Set this protocol to be the default protocol option, and then

click OK.

For Windows NT: Click the Bindings tab and in the Show Binding

For list, click All Services. Expand the list for All Services and use

the Move Up and Move Down options to position the TCP/IP

protocol at the top of each list.

NOTE: While you are in the TCP/IP Properties, you should verify that

all Internet configuration information is correct. If you are in doubt

about any setting, contact your Internet Service Provider (ISP).

2. Click OK.

Other Internet Connection Issues

• Most Internet addresses and connection settings are case sensitive.

Check for correct capitalization.

• Establish your Internet connection, and then start Outlook. If you

receive an error trying to send or receive mail, confirm all of your

Internet Mail settings with your ISP. You may have entered a domain

name server or news server address instead of the mail server.

• Remote Mail configurations may cause unexpected results. If you

configured a service for Remote Mail, you may lose connections, or

mail may not be sent or received as expected
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