Usually, sending and receiving mail works smoothly in Outlook. But as soon as you have become a bit too accustomed to this error-free email existence, a puzzling and ill-explained error pops up.If the unexplained error does not go away, only a log can help. Outlook can create a detailed list of what it is doing, sending and receiving as it tries to exchange mail. Using this log, you can either pinpoint the problem yourself or at least show it to your ISP's mail support person, for example.
Outlook can log all communication with Exchange, POP, SMTP and IMAP servers as well as Hotmail communication.
To log email traffic for troubleshooting in Outlook:
- Select Tools | Options... from the menu in Outlook.
- Go to the Other tab.
- Click Advanced Options.
- Make sure Enable logging (troubleshooting) (or Enable mail logging (troubleshooting) in Outlook 2003) is enabled.
- Click OK.
- Click OK again.
- Exit and restart Outlook.
- attempt the failed email action — sending the message or retrieving new mail, for example — again
- uncheck Enable logging (troubleshooting) (or Enable mail logging (troubleshooting)) again
While turning transaction logging on or off is easy in Outlook, finding the log files can be a bit more involved:
- Select Run... from the Start menu.
- Type "%temp%" (without the quotation marks).
- Click OK.