1. Can you get web pages? If so, you may have the wrong mail server typed in your account settings or the server may be down
2. If you cannot get web pages then hang up and try connecting again
3. Reboot the computer and try again
4. If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network. read this article.
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