How to Troubleshoot Email Problems in Outlook with Transaction Logging

Usually, sending and receiving mail works smoothly in Outlook. But as soon as you have become a bit too accustomed to this error-free email existence, a puzzling and ill-explained error pops up.

If the unexplained error does not go away, only a log can help. Outlook can create a detailed list of what it is doing, sending and receiving as it tries to exchange mail. Using this log, you can either pinpoint the problem yourself or at least show it to your ISP's mail support person, for example.
Outlook can log all communication with Exchange, POP, SMTP and IMAP servers as well as Hotmail communication.

Troubleshoot Email Problems inOutlook with Transaction Logging

To log email traffic for troubleshooting in Outlook:

• Select Tools | Options... from the menu in Outlook.
• Go to the Other tab.
• Click Advanced Options.
• Make sure Enable logging (troubleshooting) (or Enable mail logging (troubleshooting) in Outlook 2003) is enabled.
• Click OK.

• Click OK again.
• Exit and restart Outlook.

Now it's time to

• attempt the failed email action — sending the message or retrieving new mail, for example — again

to reproduce the error. After you have generated the error, make sure you

• uncheck Enable logging (troubleshooting) (or Enable mail logging (troubleshooting)) again

via the steps outlined above before you restart Outlook once more.

Find the Log File

While turning transaction logging on or off is easy in Outlook, finding the log files can be a bit more involved:

• Select Run... from the Start menu.
• Type "%temp%" (without the quotation marks).
• Click OK.

• POP and SMTP:
• Open the OPMLog.log file in the folder that opens.
• IMAP:
• Open the Outlook Logging folder.
• Go to the folder named after your IMAP account.
• Open the imap0.log, imap1.log etc. files.
• Hotmail:
• Open the Outlook Logging and then the Hotmail folder.
• Open the http0.log, http1.log etc. files.
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Microsoft Outlook Technical Support: Transactionfailed in Outlook SMTP Error554 : The...

Microsoft Outlook Technical Support:
Transactionfailed in Outlook
SMTP Error554 : The...: Transaction failed in Outlook SMTP Error 554 : There was a permanent error trying to complete the mail transaction which will not...
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How to export Outlook items to an Outlook personal folders (.pst) file

How to export Outlook items to an Outlook personal folders (.pst) file

Information in Microsoft Outlook 2010 can be exported to an Outlook Data File (.pst). This provides a way transfer Outlook 2010 items to another computer or to make a backup.

Folder properties such as permissions and views are not preserved when you export to an Outlook Data File (.pst). Only the content itself is exported.

1. Click the File tab.
2. Click Options.
3. Click Advanced.

4. Under Export, click Export.

5. Click Export to a file, and then click Next.
6. Click Outlook Data File (.pst), and then click Next.
7. Select the account — a top level folder — that you want to export. This enables exporting all mail, calendar, contacts, tasks, and notes if available for that account.

    Only information for one account can be exported information at a time.

Make sure that the Include subfolders check box is selected.

8. Click Next.
9. Click Browse to select where you want to save the Outlook Data File (.pst) and to enter a file name. Click OK to continue.

   If you have previously used the export feature, the previous folder location and file name appear. Make sure that you change the file name if you want to create a new file instead of using the existing file.

10. If you are exporting to an existing Outlook Data File (.pst), under Options, specify what to do when exporting items that already exist in the file.
11. Click Finish.

The export begins immediately unless a new Outlook Data File (.pst) is created or the export is to an existing file that is password protected.

• If you are creating a new Outlook Data File (.pst), an optional password can help protect the file. When the Create Outlook Data File dialog box appears, enter the password in the Password and Verify Password boxes, and then click OK. In the Outlook Data File Password dialog box, enter the password, and then click OK.
• If you are exporting to an existing Outlook Data File (.pst) that is password protected, in the Outlook Data File Password dialog box, enter the password, and then click OK.

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The Recipient’s mailbox cannot receive messages this big in Outlook

SMTP Status 523 : This error will be received when the total size of the message you have sent (ie: message + all of its attachments) exceeds the size limits on the
Recipient’s server. Many companies implement the good practice of configuring their servers with limits on the size of emails they can receive to prevent their systems running out of space as a result of a spam attack where the spam emails contain large attachments, or as a result of valid but not very technically savvy senders sending enormous scans (through not knowing that scanning at 1200dpi rather than the usually perfectly usable and acceptable 300dpi, will create humongous attachments).
Check the size of the email you sent, and, specifically, the size of the attachments you included, and consider splitting your email into smaller emails. If that does not work, check with the Recipient the maximum size of email they can receive, and if that is still prohibitive then consider FTP arrangements between you and the recipient.
SMTP Error 523 is often a secondary SMTP error code rather than a primary error code, as in the following
examples : “SMTP Error 450 5.2.3 Message Size greater than allowed by Remote Host” or “SMTP Error 552 5.2.3
Data size exceeds maximum permitted” or “SMTP Error 552 5.2.3 Message exceeds maximum fixed size”, and soon ....
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how can stop the fake Outlook email sent from your computer.

Outlook Express is sending spam messages from your email account? Learn how you can stop the fake Outlook email sent from your computer.

SpamMessages in the Sent Box

Have you noticed spam messages in the Outlook Express sent box? Did you receive an alert from your friends, family or colleague that you sent them spam e-mails? Have you lost the trust of your customers for sending them spam messages? If your answer to any of these questions is yes, then you have to immediately fix the problem on your computer!

Why Does Outlook Send Out Fake Emails?

There are incident reports that Outlook Express and other email programs are sending spam messages to people from their address book. People often ask in discussion forums on who sent the fake Outlook Express email using their personal or work email address. 

Compromised or hacked E-mail Account 

When a computer is infected with virus, computer worms, trojans or has become part of a botnet, it will perform a denial of service attack to target network or computers or it will send out spam messages,

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how to Change the settings for a POP3 or IMAP account In this section

Change your e-mail account password

Change your e-mail address

Change your e-mail server

Change the way your name is displayed to other people

Additional settings

Change your e-mail account password
If you want to change the password that is used to access your mail server, follow the instructions that are provided by your ISP or e-mail administrator. After your password for the mail server changes, then change the password that is saved in the Outlook account settings.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to change the password, and then click Change.
2. Under Logon Information, in the Password box, type the password that was provided by your ISP or mail administrator or the password that you created.
3. If you do not want to be prompted to enter your e-mail account password each time you send and receive messages, select the Remember password check box.

Note If you select the Remember password check box, your account is accessible to anyone who has access to your computer.

Change your e-mail address
Occasionally, e-mail domain names might change. For example, bruce@cohovineyardandwinery.com might become bruce@cohowinery.com.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to update the e-mail address, and then click Change.
2. Under User Information, in the E-mail Address box, type the complete e-mail address that was assigned by your e-mail administrator or ISP. Make sure to include the user name, the @ symbol, and the domain name. For example, bruce@cohowinery.com is a valid e-mail address.
3. Click More Settings.
4. On the General tab, under Other User Information, if you already specified an e-mail address in the Reply e-mail address box, make sure that it is still correct. If you leave Reply e-mail address blank, when people reply to your e-mail, the address that you entered in step 4 is used.

Change your e-mail server
Sometimes the server that you connect to in order to receive and send e-mail might change.
For example, your ISP notifies you that the outgoing or SMTP mail server is changing from outgoing.example.com to smtp.example.com. You can update the server setting in your account settings.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.
3. On the E-mail tab, click the e-mail account that you must change, and then click Change.
4. Under Server Information, in the Incoming mail server box, type the complete name of the server provided by your ISP or mail administrator. Often this is mail. followed by your domain name, for example, mail.example.com.
5. Under Server Information, in the Outgoing mail server box, type the complete name of the server provided by your ISP or mail administrator. Often this is smtp. followed by your domain name, for example, smtp.example.com.

Change the way your name is displayed to other people

1. Click the File tab.
2. On the Info tab, click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to update the display name, and then click Change.
2. Under User Information, in the Your Name box, type your name the way you want it to appear to other people.

Additional settings

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the account for which you want to change settings.
2. Click More Settings, and then you can change the following:

On the General tab, under Mail Account, type a name that will help you identify the account, for example, Home Mail.

If you are using an IMAP e-mail account, you can control when items are deleted. Under Purge Options, select or clear the Purge items when switching folders while online check box.

On the Folders tab, you can choose where mail that you send from this account is saved.

On the Outgoing Server tab, you can specify whether your outgoing SMTP mail server requires authentication. This is almost always required if your ISP allows you to send e-mail messages through your ISP e-mail account when you are not directly connected to the ISP network. For example, if you want to send an e-mail message with your home ISP e-mail account and you are away from home connected to your work network you usually must select this option.

Use the Connection tab to configure how Outlook connects to the mail server.

If you are instructed by your ISP or e-mail administrator to change the port numbers or encryption method used by your e-mail server, you can make the change on the Advanced tab.

how to Change the settings for a POP3 or IMAP account

In this section

Change your e-mail account password

Change your e-mail address

Change your e-mail server

Change the way your name is displayed to other people

Additional settings

Change your e-mail account password
If you want to change the password that is used to access your mail server, follow the instructions that are provided by your ISP or e-mail administrator. After your password for the mail server changes, then change the password that is saved in the Outlook account settings.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to change the password, and then click Change.
2. Under Logon Information, in the Password box, type the password that was provided by your ISP or mail administrator or the password that you created.
3. If you do not want to be prompted to enter your e-mail account password each time you send and receive messages, select the Remember password check box.

Note If you select the Remember password check box, your account is accessible to anyone who has access to your computer.

Change your e-mail address
Occasionally, e-mail domain names might change. For example, bruce@cohovineyardandwinery.com might become bruce@cohowinery.com.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to update the e-mail address, and then click Change.
2. Under User Information, in the E-mail Address box, type the complete e-mail address that was assigned by your e-mail administrator or ISP. Make sure to include the user name, the @ symbol, and the domain name. For example, bruce@cohowinery.com is a valid e-mail address.
3. Click More Settings.
4. On the General tab, under Other User Information, if you already specified an e-mail address in the Reply e-mail address box, make sure that it is still correct. If you leave Reply e-mail address blank, when people reply to your e-mail, the address that you entered in step 4 is used.

Change your e-mail server
Sometimes the server that you connect to in order to receive and send e-mail might change.
For example, your ISP notifies you that the outgoing or SMTP mail server is changing from outgoing.example.com to smtp.example.com. You can update the server setting in your account settings.

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.
3. On the E-mail tab, click the e-mail account that you must change, and then click Change.
4. Under Server Information, in the Incoming mail server box, type the complete name of the server provided by your ISP or mail administrator. Often this is mail. followed by your domain name, for example, mail.example.com.
5. Under Server Information, in the Outgoing mail server box, type the complete name of the server provided by your ISP or mail administrator. Often this is smtp. followed by your domain name, for example, smtp.example.com.

Change the way your name is displayed to other people

1. Click the File tab.
2. On the Info tab, click Account Settings, and then click Account Settings.

1. Select the e-mail account for which you want to update the display name, and then click Change.
2. Under User Information, in the Your Name box, type your name the way you want it to appear to other people.

Additional settings

1. Click the File tab.
2. Click Account Settings, and then click Account Settings.

1. Select the account for which you want to change settings.
2. Click More Settings, and then you can change the following:

On the General tab, under Mail Account, type a name that will help you identify the account, for example, Home Mail.

If you are using an IMAP e-mail account, you can control when items are deleted. Under Purge Options, select or clear the Purge items when switching folders while online check box.

On the Folders tab, you can choose where mail that you send from this account is saved.

On the Outgoing Server tab, you can specify whether your outgoing SMTP mail server requires authentication. This is almost always required if your ISP allows you to send e-mail messages through your ISP e-mail account when you are not directly connected to the ISP network. For example, if you want to send an e-mail message with your home ISP e-mail account and you are away from home connected to your work network you usually must select this option.

Use the Connection tab to configure how Outlook connects to the mail server.

If you are instructed by your ISP or e-mail administrator to change the port numbers or encryption method used by your e-mail server, you can make the change on the Advanced tab.