Troubleshooting error messages that you receive when you try to send and receive e-mail in Outlook and Outlook Express

These error messages may occur if Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:

• You are not connected to the Internet or a network, or your mail server is temporarily unavailable.
• Your account settings are incorrect.
• Your user profile in Outlook is damaged.
• An e-mail item on your POP3 server is damaged.
• The configuration of your AV software is incorrect.
• Outlook Express was removed from the computer or the installation is damaged.
• The configuration of your personal firewall software is incorrect.

1: Verify that you are connected to the Internet

2: Verify your account settings

3: Start Outlook in safe mode

4: Create a new e-mail profile

5: Delete suspicious messages from your mailbox

6: Check your antivirus vendor's Web site for additional suggestions

7: Repair Outlook Express

8: Verify that all SMTP e-mail addresses in a distribution list are valid

9: Examine the configuration of your firewall software

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