how to Troubleshooting Outlook Configuration Problems

Troubleshooting Outlook Configuration Problems

Internet Configurations

To troubleshoot Internet configurations, you must first establish that the

Internet connection is working properly by checking your Internet connection.

Checking Your Internet Connection

To make sure your Internet connection is working properly, log on to your

Internet connection and ping a known Internet Protocol (IP) address by

typing the following command at an MS-DOS prompt:

ping <IP address>

where <IP address> is the IP address of an Internet server.

If you can ping a known IP address successfully, basic TCP/IP connectivity is

functioning properly. Next, try to ping the Internet server using

"servername.com" instead of the IP address. At an MS-DOS prompt type the

following command:

ping servername.com

If this works, your Domain Name Server (DNS) settings are functioning

properly.

A DNS server maintains a database for resolving host names and IP

addresses, allowing users of computers configured to query the DNS to

specify remote computers by friendly host names rather than IP addresses.

DNS domains are not the same as Windows NT networking domains.

For example, issuing the "ping ftp.microsoft.com" command goes to the DNS

server you specified for your Internet connection, looks up the IP address for

the site, and then pings that IP address.
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